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Return Policy

RETURN POLICY

Last updated September 14, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@ginicistudios.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packagingand mail your return to the following address:

Ginici Studios
Attn: Returns
RMA #
1050A PISMO ST  
San Luis Obispo, CA 93401-4044  
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fourteen (14) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     Unless otherwise noted, because of the custom nature of the transaction, and the prevalence of illegal reproduction facilities, products sold by Ginici Studios on http://www.ginici.com are non-refundable.   
     ●     All returns for replacement must follow these conditions: All products must be returned complete. Ginici Studios will not accept items that have been intentionally physically damaged or abused.   
     ●     Unauthorized Returns: Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a fee of 15% plus applicable shipping and handling fees.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(805) 440-3655 
info@ginicistudios.com 
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